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As for the returned phone issue. I have to admit that's pretty bad you have to jump through hoops to get that corrected.
In my area, the stores don't give summary sheets anymore. Instead, they email you a link to where you can get it on OLAM. This can be an issue because many times people leave the store without a true knowledge of what the store rep actually did vs what they said they did.
Once, after bringing my own device, I left the store having the rep acknowledge that no contract had been added to the new line.
I've also had them make other errors in store, mainly adding or removing wrong features. I only use corporate stores, but unfortunately even corporate stores have poor reps also. Just did an upgrade to one of my lines yesterday and have noticed a new change. It notes actions taken on the account. Mine has this- added 24 months, changed IMEI: If your receipt doesn't show the proper changes, discuss it with the sales rep before you leave the store. Sign up Sign up Sign in.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Message 1 of 4. Message 2 of 4. Message 3 of 4. Message 4 of 4. Blue tooth headsets with the flashing blue light? Now that you're hands are free, why don't you fondle your balls, dude? The flashing blue tooth light should say "I'm an asshole.
Below is my five point review: This offers a more conducive selling environment, but also puts other customers in your business. I personally don't care, but I did want to say something about it. It offers a more conducive selling environment, one where it's more face to face, but you are in and around other potential buyers, and everyone can hear your conversation, including sometimes annoying other salespeople who can't mind their own business.
The cleanliness of the store gets another star. Timeliness with my particular issue gets 1 star. It was handled professionally and quickly. If you want to sign up for a new plan, they may push the world on you, and laugh their way to their commission check. Not the salesperson's fault. Nothing you can do about it as a customer except politely decline.
We had been looking to change my phone service because we were not happy. We left without phones and with frustration. We were hard sold by a man who said he was a manager who decided to help us because we were stuck waiting. He was rude from the start and it only got worse as snide comments about our phones.. Big old bait and switch!! They lie and attempt to confuse you out of hundreds of dollars for set up.
Double talk and aggressive sales tactics too. I feel sorry for the women who work here as this manager was obviously misogynistic as well. I was treated as an invisible being and insulted. Obviously we will not be customers. Please they say here is a free tablet.
Don't bother telling you it's a The crew that worked there at the time were so good that I not only bought a new phone but also a new Note 8 as well. I was kinda disappointed when I entered the store and found that the friendly staff was gone, replaced by two guys and a woman.
I was approached by one of the guys who took my name no problem and my cell? After about 5 min. I told him that my contract ended in July and that my phone was acting up so that even though I didn't want to, I had to buy a phone. I never told him what phone I wanted, if I wanted to change plans or add anything. How about explaining the Next program? I guess he saw that "Are you out of your freakin mind look on my face so he added, that's for a 32 gig Samsung S6.
Did I say that I wanted another Samsung?? Anyway I told him that I didn't want to pay any more than I was currently paying at which point he said, then you have to pay for the phone in full which phone did I say I wanted?
Needless to say I walked and will try to buy online. I was greeted by one of the agents and he started looking into my account. Now, my particular line didn't have an upgrade, but this gentleman mentioned that I could take the upgrade from another line.
He said "not to worry because the new contract would immediately dismiss the current one. Went back to the store to get them to take responsibility for their lack of customer service, they said they couldn't do anything. If you guys want a problem solved or to get a new phone, just be careful as to what they tell you.
They could be potentially getting you into a worse deal. The workers always greet you with a smile in a professional manner, ask if they can be of assistance, and introduce you to whomever is to be of service to you. What more could you want from a store that sells mobile devices? These people are here to help you pick out a phone and a plan to go along with it, not shower you in love, roses, chocolates, and Shiatsu massages. Bought an iPhone 4 for my wife today, Gentleman named John helped me and was very professional and fast.
He knew that i knew what i wanted and did not go through the whole salesman pitch or try to haggle me. Asked about the extended warranty and when i said no he knew not to keep going on with it.
Great variety of phones at this store, shop with confidence. And I have upgraded in-store as well. I did my most recent upgrades here, and was really impressed by the professionalism of the person I worked with, Eugene.
I have since recommended several people to him, all of whom were equally appreciative of the level of service he offers. Horrible customer service, absolutely terrible stay away. I wanted the new iPhone 6s, I didn't feel like waiting 2 weeks for my phone to arrive i needed it on the spot i already submitted my credit app over the phone and got approved.
When i walk into the store the lady wanted to submit the app a second time, i insisted i didn't want to run my credit a second time and that i was already approved she slams my id on the table and says no as if I'm not a paying customer the sales rep was a complete bitch stay away from these clowns. My Iphone 4S was on its last leg, so I stopped into the store on July 4th to upgrade to the 6.
The entire staff was very professional and helpful. However, I would like to put one gentleman on blast for his outstanding customer service: He had a very strong knack for professionalism, knowledge of the business, and kindness and courtesy to me as his customer. He understood that every customer that walks into his store carries with them a unique life situation, and he did what he could to turn a potentially awkward situation into a comfortable one.
It is not necessary to disclose all the details on yelp, but let's just put it this way: I walked out of that store not only with a brand new beautiful Iphone 6, but with a feeling of acceptance and non-judgement from a complete stranger, yet a brilliant salesman. Piece of shit place! The guy told me the camera quality of a phone was no different from my previous phone and I got the phone. I put all my things on the phone and the camera quality was fuzzy and unclear.
I hate this place. They were very unhelpful. When I asked one of the representatives for help, his response was, "Isn't someone else helping you"? These guys are useless! Claim this business to view business statistics, receive messages from prospective customers, and respond to reviews.
My S4 is starting to flake out on me so I decided to go back to the Bay Ridge store where I bought it, to get a new phone. Because we're a …. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world.
Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. We're even an Internet service provider with broadband Internet services to connect your home to high-speed Internet so you can surf and find all your favorite things online.
Ever since then, we've grown our company and found new ways to connect people to what they love. Along the way, we've invented or pioneered the use of all kinds of technologies: Today, we're a world leader in communications, media and entertainment, and technology.
Now that we've acquired both DIRECTV and Time Warner, we're building a truly modern media company that will create the best entertainment and communications experiences in the world. Sign Up Log In. Oops, we can't find your location. If your browser doesn't ask you, try these steps: At the top of your Chrome window, near the web address, click the green lock labeled Secure. In the window that pops up, make sure Location is set to Ask or Allow.
The worst service in NY, they gave me the wrong plan, even though I was very specific about which one I wanted. (my brother and I must have went through it at least 3 times with the seller). Our Times Square Store location has got you covered. We’re your one-stop shop in New York, NY. We have phones, tablets, wearables, and more that you’ll 10mins.mlon: 3 Times Square, New York, , NY. AT&T Corporate Stores. This site is not affiliated with AT&T. Contact: [email protected]
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